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Home Warranty

Warranty and after-sales without asterisks.

Every machine leaves our facility fully tested. And if something fails, your machine doesn't sit idle — we replace the component immediately. Your operational continuity comes first.

Extended warranty3 years

Full warranty on the machine, with no usage-hour limits and no diagnostic fees. Covers hardware components, labour and direct handling with suppliers.

  • Hardware components with no excess
  • Labour at our facility
  • Diagnosis and RMA handled by us
  • Worldwide coverage via shipment to our workshop
Immediate replacement24 months

For the first 2 years we immediately replace any faulty component with an identical or equivalent one. No long RMA waits, no service interruptions.

  • Immediate swap for an equivalent component
  • Your machine never goes out of service
  • Operational continuity guaranteed
  • Handled directly from our Valencia workshop
Response time
Initial diagnosis within 24 working hours. Typical resolution between 24 and 72 hours for standard incidents.
Fully tested machines
Before shipping, every machine runs a full battery of sustained CPU, GPU and memory load tests with thermal monitoring.
Equivalent components
If your exact model is out of stock, we substitute an equal or better one — never a downgrade.
Support from our workshop
You talk to the person who built your machine. No call centres, no tickets lost along the way.
Coverage without surprises
What's covered is clear from day one. No asterisks, no small print eroding your rights.
GDPR & data
Any intervention is handled under confidentiality. We recommend backing up beforehand.

A warranty incident or question?

Write to us with your order number and a description of the problem. We reply within 24 working hours and, if a replacement applies, we arrange shipment to the workshop with a prepaid label.

Open an incident Send an email